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Do You Have What it Takes to Lead Transformational Change in Outsourcing?
The economic crisis has unleashed a huge appetite for change. Visionary leaders are implementing transformational global sourcing initiatives at an accelerated pace. Linda Tuck Chapman presents a primer on outsourcing leadership. (2009)

Trends in Dealing with Employee Resistance to Outsourcing
What strategies are buyers using today to handle employee resistance to outsourcing? This article reveals trends we found in a study of 249 outsourcing relationships that either successfully mitigated the resistance in advance or successfully worked their way through the issues that arose from employee apprehension. (2009)

How to Engineer Successful Change Management in ITO: A Lesson from ITSM
Why is IT change management so difficult? Martin Erb answers the question and provides insight into making change easier in ITO. (2009)

Five Things Manufacturers Should Consider When Selecting a Contract Manufacturer
A software provider that produces rapid response manufacturing products provides his list of criteria manufacturers should consider when selecting a contract manufacturer. (2005)

New Outsourcing Risks in 2005 and How to Mitigate Them
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry. (2005)

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Making Transformation Work - Five key things organizations should consider when transforming their business to increase productivity, reduce costs and automate services. - July 2007

Managing relationship equilibrium in outsourcing - Relationships between the service provider and the client are key to the success of an outsourcing engagement. Learn how HP uses their governance model along with the Total Customer Experience and Quality Program to engage with their customers to a... - December 2004

Managing the Move to an Outsourced Environment - Many problems encountered in outsourcing (disruption, delay, accountability gaps and personnel issues) result from a poorly executed transition. This paper describes HP's comprehensive Transition and Transformation Methodology that makes the move to... - September 2004

The Fearsome "O" Word - How change management mitigates the risks of employee resistance to outsourcing - Whether the "O" word refers to outsourcing strategies or offshoring tactics, communications surrounding corporate plans and goals require a structured approach to risk management. Underestimating the impact of employee resistance can greatly decrease ROI i... - April 2004

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